How do we resolve any disagreement?
This is a crucial question that many companies will shy away from.
But reputable companies are happy to discuss this because they know that – even when both the company and client have the best of intentions – problems can sometimes arise.
When they do, the key is to be confident that the company will do its best to fix the issue.
How Rosemount does it:
- Clear communication between a good company and the client is essential through all stages of a kitchen renovation project.
- When an issue arises, we believe firmly that it’s important to recognise the issue and then do our absolute best to resolve it.
- If you look at our reviews, you’ll see how issues have cropped up during some projects. What we’re proud of is that on each occasion the clients expressed satisfaction with how we dealt with and resolved those issues.
As well as all of the questions outlined in this guide, it’s also a good idea to be on the lookout for some warning signs that a company might not be the best fit.
- Mobile phone number that rings out or goes to answering machine
Suggests a one-man operation. Will he/she have the resources to handle a big project like a kitchen renovation?
- Verbal or basic written agreement
Insist on a Domestic Building Contract that specifies the cost of each component in the renovation, as well as timelines, milestones and contingencies.
- No independent reviews or references
It’s a risk to use a company who can’t provide proof of third-party recommendations and testimonials.
- No proof of license or insurance
If your company doesn’t have the required licenses, will you be liable for any injuries at your home or accidents that result from work carried out by unlicensed tradespeople?
- Big upfront payment or payment in cash
Reputable companies don’t use cash and only require deposits to get started. Those who ask for significant upfront payments may need the money to pay bills from previous jobs.