1. Proven Business Stability

A stable, established business is far less likely to disappear mid-project - and far more likely to have the financial backing, staff and processes needed to support your renovation from start to finish.

> Years in business (not newly formed entities)
> Multiple, well-maintained showrooms
> A strong online presence with transparent reviews
> Long-term staff and a consistent team of trades
> A clear physical address, not just a mobile number

Why it matters:

Insolvency is one of the most common causes of incomplete or abandoned renovation work. A stable business dramatically reduces this risk.

2. Clear, Documented Processes

A reliable renovation partner should be able to show you exactly how their process works - from design and quoting through to installation and after-care.

Look for providers who:

> Explain their consultation and design process
> Provide a detailed project timeline
> Set clear expectations about site access and working hours
> Communicate proactively and consistently

Why it matters:

Clear processes reduce the chance of delays, miscommunication and unexpected disruptions - and show that the business is organised, prepared and trustworthy.

3. Transparent, Itemised Pricing

A safe renovation partner will always provide a clear, line-by-line breakdown of costs. There should be no hidden fees, vague inclusions or unclear allowances.

Look for:

> Itemised pricing for cabinetry, benchtops, trades and services
> Clear payment milestones (not large upfront deposits)
> Transparent handling of variations
> Written documentation for all agreed changes

Why it matters:

Hidden costs are one of the biggest sources of renovation stress. Transparency protects you financially and ensures you know exactly what you’re paying for.

4. Dedicated Project Management

A high-quality renovation is the result of careful planning, coordination and oversight.

Your project should be managed by a dedicated professional who is accountable for every stage of the job.

Look for:

> A named project manager or coordinator
> Regular site visits
> A clear escalation process
> Direct communication channels (phone/email/SMS)

Why it matters:

Strong project management prevents delays, quality issues and site disruptions - and ensures your renovation progresses smoothly.

5. Licensed, Experienced Trades

Renovations involve specialised trades including plumbing, electrical, gas and waterproofing. These must be performed by licensed professionals and coordinated by a registered builder.

Look for:

> Trades who are licensed and experienced
> Compliance certificates for all regulated work
> Quality materials and hardware from reputable suppliers
> A consistent team - not a revolving door of subcontractors

Why it matters:

Licensed trades reduce the risk of defects, safety hazards and compliance issues that may only emerge years later.

6. Meaningful Guarantees and After-Care

A renovation partner should stand behind their work long after installation.

Look for:

> Long-term product and workmanship guarantees
> Clear warranty documentation
> A business with the size and stability to honour its promises

Why it matters:

Guarantees are only valuable if the company is still around to support them.

When these elements come together, you don’t just get a beautiful renovation - you get a safe, legally protected, stress-free experience.

1. No Building Registration Number

If a provider cannot clearly show a current registration with the Building and Plumbing Commission (BPC), they are not legally allowed to carry out renovation work over $10,000.

Red flag:

> No practitioner number on quotes, websites or emails
> Excuses about “paperwork delays” or “using another builder’s licence”
> Claim they don't need to be registered because they are members of an association like the HIA or MBA

2. No Domestic Building Contract (DBC)

For any project over $10,000, a DBC is a legal requirement.

Red flag:

> The renovator refuses to provide a contract
> They ask you to sign a basic quote instead
> They say a contract is unnecessary for your type of work

3. No Domestic Building Insurance (DBI) Certificate Provided Upfront

For work over $16,000, you must receive a DBI certificate before:

> any work begins
> a deposit is paid

Red flag:

> “We’ll organise the insurance later”
> “Insurance isn’t required for kitchen renovations”
> “There’s a delay with the insurer but we can start anyway”
> “We need a deposit of more than 5%”

4. Cash-Only Offers or Large Upfront Deposits

Cash jobs almost always bypass legal requirements, and large deposits place the risk entirely on you.

Red flag:

> Discounts for cash
> Requests for deposits far beyond the legal limit
> Pressure to pay quickly to “secure a spot”

5. Quotes That Are Significantly Cheaper Than Others

While price differences are normal, extremely low quotes often signal improper licensing, cut corners or hidden costs.

Red flag:

> A quote that’s thousands less than comparable providers
> Minimal detail in the breakdown
> Promises that seem unrealistic for the price

6. No Physical Showroom, Office or Established Presence

Legitimate renovation companies invest in premises and infrastructure.

Pop-up operators often do not.

Red flag:

> No showroom
> No business address
> Only a mobile number or Facebook page

7. Poor or Non-Existent Online Reviews

Reputable companies leave a digital trail - and so do problematic ones.

Red flag:

> No independent reviews at all
> Reviews limited to their own website
> Multiple negative reviews with similar complaints

8. Vague Answers About Processes, Timeline or Trades

If the company cannot clearly explain how the renovation will be managed, they likely lack the systems to deliver it properly.

Red flag:

> No project timeline
> No named project manager
> No clarity around who will be on site

9. Reluctance to Put Anything in Writing

A legitimate builder is transparent and accountable.

A risky provider prefers to avoid documentation.

Red flag:

> Verbal promises
> Changes agreed without written approval
> No formal paperwork for variations

10. Pressure Tactics

Reputable companies help you make informed decisions.

Risky operators push you to commit quickly.

Red flag:

> “This price is only available today” 
> “We have one installation slot left this month”
> “If you don’t act now, we can’t hold the price”

If you encounter more than one of these red flags, it’s a strong indicator that the provider may not be operating legally or safely - and you should proceed with caution.

1. Fully Registered and Legally Compliant

Rosemount Kitchens is a Registered Building Practitioner, regulated by the Building and Plumbing Commission (BPC).

Registration Number: CDB-L 48241

We are legally authorised to carry out kitchen, bathroom and laundry renovations in Victoria.

You’re protected because:

> Every project is completed under a formal Domestic Building Contract and we obtain Domestic Building Insurance on your behalf
> All work is performed or supervised by licensed professionals
> You receive the legal protection the Victorian system was designed to provide

Domestic Building Contracts provide clear, comprehensive terms so you know exactly what you're getting, and what you're protected against. 

Many renovators cannot obtain Domestic Building Insurance. We can - and we do, because it's legally required.

2. High-Quality Cabinet Makers with Our Own Factory

Unlike the vast majority of renovation companies, we build your cabinetry at our own factory in Braeside.

That means we control the quality and are not reliant on third-party providers. 

We use premium materials, proven hardware and experienced licensed trades.

And we stand behind our work:

> 10-year guarantee on cabinetry, fittings and accessories
> Ongoing support if issues arise
> A commitment that the job is not complete until you’re 100% satisfied

3. Dedicated Project Management and Communication

Every client receives a dedicated, accountable project manager who:

> coordinates trades
> oversees installation
> performs regular site checks
> keeps you updated at every stage

You always know what’s happening, when it’s happening, and who’s responsible.

4. Transparent, Itemised Pricing

We provide clear, line-by-line pricing - no hidden fees, no surprises, no vague allowances.

Our payment structure follows strict legal guidelines, including:

> A small deposit to begin
> Milestone-based payments
> Written approval for any variations

You’re always in control.

5. Peace of Mind from a Trusted Registered Builder

We are not a pop-up operator.

Rosemount Kitchens has been renovating homes across Melbourne since 2010, supported by:

> Three established showrooms (Essendon, Oakleigh, Nunawading)
> Our own manufacturing facility
> 25 full-time staff
> Over 40 regular tradespeople
> 300+ renovations completed each year

Our history, scale and infrastructure give you long-term stability that many smaller operators simply cannot match.

6. Hundreds of Independent Customer Reviews

We’re proud to have hundreds of 5-star reviews across independent platforms - not just our own website. (Average of 4.9 out of 5).

These reviews reflect:

> consistent quality
> reliable service
> trustworthy workmanship
> long-term customer satisfaction

7. We Showcase our Work with Case Studies and Photo Galleries

You deserve to know exactly what kind of work a renovation company delivers. That’s why we document our projects carefully - from real home examples to full before-and-after transformations - so you can see the quality for yourself.

What this means for you:

> You can explore detailed case studies from real Melbourne homes
> Photo galleries show design choices, materials and layout ideas you can borrow
> You get confidence from seeing work that reflects your style, budget and vision
> No surprises — our portfolios show the same standard of work we deliver every day

8. Superior Quality of Product

Put simply, you can’t beat the quality we provide.

The materials we use are the best available. They generally come with 10-year guarantees and you can expect them to stand the test of time.

> Blum Hardware (hinges and drawer runners) – lifetime guarantee
> Australian made whiteboard (carcasses)
> Door material supplied by leading brands like Polytec, Laminex and other Australian-based suppliers

Quality like this might cost more to begin with, but you’ll save in the long-run because cheaper, imported materials are rarely built for Australian conditions and never last as long.

9. Exceptional Customer Service 

From start to finish - and beyond - we always aim to go the extra mile to make sure our customer is happy.

> When you choose to use Rosemount to work with you on your project, we consider it a privilege and look after you accordingly.
> When we are in your home, we treat it like it’s your castle.
> We want the process to be as easy as possible for you, right from the start of the design through to installation.
> We want to ensure all the hard work is taken away from you and handled by our experienced team.
> We are committed to solving any problems that might occur throughout the process.
> In an ideal world nothing would go wrong, but in the event it does, we will fix what needs to be fixed, replace what needs to be replaced.

Renovations are complex with many moving parts so a good process is just as important, if not more so, than the end result. When we get reviewed by customers, it's often the experience they talk about most - because a renovation is a significant inconvenience in your life, even when it goes really well.

We've developed proven processes and systems that minimise the risk of things going awry and maximise the potential for a positive renovation experience.

Communication is a big part of that. We'll call you up just to check if everything's going OK. If you or we encounter a small issue early, it'll get fixed quickly rather than fester and become a major issue down the line.

Our philosophy is simple. We're only happy when the customer is 100% happy and we'll work on all the details to make sure that is the case. If you have a warranty five years after your kitchen is installed, we'll be there to fix it straight away.  

Customer service is everything to us. And when we say that, we really mean it. 

The safest renovation is one delivered by a company that is registered, insured, stable and accountable.

That’s what Rosemount Kitchens provides — every time.