We’ve all heard a story or 10 about a dodgy tradie. Go to a dinner party with friends, and the tales of woe often bring tears to the eyes. To be honest, it makes my blood boil. Kitchen renovation companies like ours are obsessed with making sure clients get the best possible result.
They’re spending a sizeable amount of money, and investing a huge amount of trust, when they contract us to carry out such a major project. Our tradesmen do everything possible to get it right.
Sadly, the same can’t be said for tradies out there who – for a host of reasons – make their customers’ lives a misery.
Some just aren’t up to the job, others too inexperienced. Occasionally you find those simply lacking in basic moral fibre.
How to pick the right professional for the job
The question is: how can someone considering a kitchen renovation ensure they appoint the best person or company to do the job?
My main piece of advice would be to avoid making your decision based on cost alone.
Dishonest operators will often quote you a cheaper overall price and ask for 50% up front – payable in cash. The tradie then doesn’t turn up when he said he would, doesn’t do the job he promised, and the homeowner has a kitchen reno horror story to start telling friends about.
The truth is, the biggest risk of going for the cheapest option is that it will often end up being the most expensive. And that doesn’t even start to take into the account the heartache involved.
Questions to ask to avoid a bad result
Here are some questions you should ask. If you don’t get satisfactory answers, walk away.
– How long have you been doing kitchen renovations?
– Quality modern kitchen design is difficult – do you have suitable skills and experience?
– Can you provide references from previous customers?
– Where can I find reviews about your work online?
– Are you fully licensed and do I need to get a permit? What about insurance?
– How many jobs do you do at one time and how do I know you can cover the workload?
– What assurances can you provide that you’ll complete the job on time?
Go with your gut instinct
Even after you’ve asked all those questions, I’d always advise you to go with your gut instinct.
Do you like the person? Is this someone you feel you can trust?
At Rosemount, we put an enormous amount of time and effort into explaining the whole process in detail to our clients up front, and then exceeding their expectations. I personally go to each client’s home several weeks after the job is finished to check everything is OK. If there are any issues – and sometimes minor ones occur – I get them fixed immediately.
Our tradesmen have got decades of experience between them. They’ve been working together for years and they care passionately about the quality of their work.
We’ve got a policy of treating every job like it’s the only one we’ve got. It keeps us on our toes.
That’s the way we work, and there are many other professionals out there just as dedicated.
Make sure you pick someone like that for your kitchen renovation. You don’t want to be the one telling the kitchen reno from hell story at your next dinner party.